Verizon Droid Turbo Continually Reboots and Verizon Don't Care

I got my first droid Turbo about 6 months ago before the headphone jack stopped working.  I brought it to the Verizon store and it cost me 2 -3 hours waiting and traveling. After waiting for them to look at my phone for an hour the tech said he couldn't help me because the phone isn't under my name, it's under my wife's. I started RAISING MY VOICE and making a scene. The tech said if my wife could  give me a password they sent to her phone and they would help me. Why don't they tell me ahead about this issue than scare and stress me that they wouldn't fix it?

The tech asks me what's wrong and after telling him the headphone jack doesn't work he orders me a replacement phone.


A few days later the new phone arrives in the mail. I have to back up the old phone and load everything to the new phone. Why didn't Verizon do this for me?

From the first day I get the phone it re-boots randomly. After 3 months I'm fed up with this lemon and decide to get the phone replaced.

I arrive at the Verizon store and explain the problem to the tech. He  the tech goes to the back and when he finally comes back he says "it didn't reboot." Almost implying that I was lying. Then he accused me of running too many apps and showed me how to shut them down.  He said "There is a fix from Motorola, but we don't know when they're going to make it."

WTF.  I showed him on the battery usage and how he could see the reboots in the gaps. I shutdown all the running apps and the phone reboots the minute I get home.  To make matters worse the phone rebooted 2x while I was sleeping and wakes me up.

I also noticed a high data usage one day when the phone kept rebooting. I believe the video I was watching was downloaded multiple times. The tech said he couldn't help me.

They did nothing for me and now I'm ready to switch carriers.